Don’t worry, I’m not going to start reviewing electronics all the time but I had to write about a really awesome customer service experience I had recently. A little bit of background, first-
I’ve had trouble sleeping pretty much my entire teenage and adult life, particularly in a quiet room. It drives me absolutely insane and every tiny sound outside or downstairs feels amplified by a million. I actually enjoy when I have my boyfriend snoring on one side and Mugen on the floor snoring on the other (but unfortunately their snoring is not consistent enough). Needless to say, I’ve always used some sort of sound machine (or phone app when traveling) to be able to get to sleep.
Sometime in early 2011, I stumbled across the Ecotones Sound + Sleep Machine Model ASM1002 on Amazon after moving into a new place with roommates. I had awesome roommates (not obnoxious or purposefully loud at all) but the walls were kind of thin and the one in the room closest to me liked to play video games and chat on his headset after work. Even though he was trying to be as quiet as possible, it still came clearly through the walls. I didn’t want him to feel like he couldn’t play his games while I was trying to sleep, so I started researching new sound machines. After reading the reviews of the Sound + Sleep Machine, I decided it was worth a shot and my boyfriend bought it for me as a gift.
As soon as it came, I was in love! Here’s a bit about it’s features directly from Amazon (can you guess which one makes it so kickass?):
Natural Sounds for Relaxation and Better Sleep
SOUND+SLEEP offers 10 distinct sound profiles that are scientifically engineered to promote relaxation, deeper sleep, and a sense of renewal. Unlike other “white noise” sound machines, SOUND+SLEEP dynamically mixes together lengthy, naturally recorded, high-definition sounds eliminating repetition. The length of the recordings is important, but that is only part of it. SOUND+SLEEP “composes” the SoundStories on the fly out of a library of high-definition sounds, so that the composition you listen to does not repeat.
Chill out to soothing sounds of the ocean, rain, brook, or a cascading waterfall with one-touch volume control. Or drift off to sleep listening to relaxing meadow, fireplace, city, or train sounds. SOUND+SLEEP also offers white, pink, and brown noise, and a meditation sound profile as other options.
Listens and Reacts to the Environment
SOUND+SLEEP is the only machine that has Adaptive Sound technology, automatically adjusting to detected background noise for uninterrupted peace and relaxation. This system continuously and automatically “listens” for ambient noise that can disrupt your calm state. Adaptive Sound technology responds to intrusive noises by remixing sound profiles and adjusting the volume to mask the noise without becoming disruptive itself.
Compact Design with Customizable Features
SOUND+SLEEP has a compact, sleek design that fits on a bedside chair or table. Operation is easy, day or night, thanks to display lights that can be turned on or off and a four-level sleep timer for gradual turn-off in 30, 60, 90, or 120 minute increments. You can play the unit all night or use the timer. The all-night continuous play option lets you keep the soothing sounds going until you’re ready to get up. Three richness settings control a broad range of additional sounds for optimal sleep conditions.
Did you see the awesome unique feature of this? It listens and reacts to the enviroment! This is seriously the coolest thing. You can have it set at a relatively low/comfortable volume normally and if there is noise outside while you are sleeping, it’ll adjust itself to be louder to mask it. That feature was awesome with roommates and now that I live with my boyfriend and his sister and her newborn live with us, it also masks the baby’s cries at night!
The natural sounds are all pretty cool too and sound very realistic- my favorite is the rain sound followed by the ocean and fireplace. The machine itself has a really nice, sleek look to it as well that I always thought looked pretty stylish on my nightstand.
So, I fell in love with this little machine and used it every single night for four years. Then, one night it didn’t come on. My heart was broken! I knew that four years of daily use was a good amount of time to get out of an electronic but still…what would I do without this awesome machine?!
Well, after a night of not-so-restful sleep, I looked the machine back up on Amazon. I searched through the reviews to see if anyone had a similar issue and was maybe able to pay for theirs to be repaired. I saw a couple of reviews where they’d had theirs replaced during the warranty period (1 year, I believe) but figured it couldn’t hurt to call and see if I could pay for it to be repaired.
My call was promptly answered and the person I spoke to was incredibly friendly. He asked me to read off the serial number of the unit and without me even having to ask or anything offered to send me out a new one. I was blown away by how hassle free the whole experience was! The willingness to stand behind the product really impressed me.
Often when people have to call customer service for whatever reason, they call in expecting a fight. To be transferred to multiple departments or supervisors before getting to someone who can really help them. I’ve worked in a call center environment before and one of my favorite things to do when I heard someone come on my line clearly frustrated and ready to do battle with me was to quickly and easily take care of their request and go a little bit above and beyond while doing so. That audible sigh of relief was the best feeling to me and when I called Adaptive Sound Technologies, I was the one breathing that sigh of relief.
The experience really made my day and left a smile on my face! Often times people are quick to tell everyone about bad experiences they’ve had with a company but good experiences aren’t told as often. I was so impressed that I wanted to share a review here for you guys in case any of you are in the market for a sound machine. This review is not at all sponsored, I really and truly love the product and now even more so because of what a great experience the customer service was.
If you want a sound machine, I highly recommend checking out the Sound + Sleep Machine. Let me know in the comments….when was the last time a company went above & beyond for you?